What to Expect on Your First Visit

We understand your first visit to a new veterinarian is full of questions and anxiety. The staff at Heartland Animal Hospital will do all we can to make your first visit as smooth and stress free as possible... For you and your pet!

- It is important that we get as much information about your pet's history as possible. For that reason, the first thing we will do to make this visit run smoothly is review any records you provide so that we may address any questions you have as well as assess the needs specific to your pet.

- Next, we will ask that you bring a stool sample so we can check for and treat any intestinal parasites. If you have multiple cats that use the same litter box, any fresh sample will suffice. It does not need to be specific to that particular cat. If your furry friend is shy about where they go potty, we can attempt to get a sample while they are visiting us.

- We will ask about your pet's diet- what kind of food they are eating, how often and how much- as well as any medications or supplements they are given, including flea, tick and heartworm preventatives. Then, of course, we will address any specific issues your pet may be having.

** Remember, our goal is to provide you with all the information needed to help you become the best pet owner you can be. We will give advice and tips throughout your visit. If you have any questions or concerns at any point, please, let us know! We want to provide the best service possible and open communication is key.

We know your time is valuable! Please fill out our New Client Form below. If you have records for your fur baby, please attach them so we can get a history before your appointment. If your records are still on file at your previous vet's office, please have them sent via email to heartlandanimalhosp1883@gmail.com

Tell Us About the Patient

Photo or Record of the patient (optional)

We moved to Ashland late in 2000 and began using Heartland Animal Hospital in the spring of 2001. Dr. Cuddihee and her staff took the records of our pets from previous veterinarian’s office and used those to start providing treatment to our pets and building their own records. Fifteen years later, we are still sold on the services our pets receive. Dr. Cuddihee and her staff have celebrated our new pets with us and have been caring and empathetic when we’ve had to say goodbye to some very old friends. While it is difficult to talk about euthanasia of very special animal family members, it is important to me to say that the staff at Heartland have kept some of our pets happy and healthy longer than the breed books say they should live. They have been kind, respectful and caring of both of both the pet and us when the time has come to humanely euthanize the animal. Our dogs look forward to going to the vet’s office in Ashland (and know where the treats are). Our cats are tolerant of trips to the vet and rarely get their claws out (a four star review from a cat, believe me). Finally, I would like to make two points. Dr. Cuddihee will give you every option and scenario for treatment available (and the cost associated with it) but she allows you to make the decision of how to proceed. Second, I recently discovered the price of specialized dog food is less at her office than it is at the farm store in Columbia. So if you want great care and service, and reasonably priced pet products, go to Heartland.

Brooke Dawson, “Blackie”, “Critter”, “Etta”, “Smokey”, “Beau”, & “Gabe”